Terms of service
TERMS OF SERVICE
Last updated: 9 January 2026
OVERVIEW
Welcome to Supaw Market.
The terms “we”, “us” and “our” refer to Supaw Market.
Supaw Market operates this store and website, including all related information, content, features, tools, products and services (collectively, the “Services”) to provide you, the customer, with a curated shopping experience. Supaw Market is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when you use our Services.
Please read these Terms carefully, as they include important information about your legal rights, disclaimers of warranties, and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By using our Services, you represent that you are at least the age of majority in your country, state, or province of residence, and that you are legally able to enter into binding contracts.
You may be required to provide certain information such as your email address, billing, payment, and shipping information. You agree that all information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 – OUR PRODUCTS
We make every effort to display our products accurately. However, product colors, sizes, or appearances may vary depending on your device, screen settings, or lighting conditions.
We do not guarantee that the appearance or quality of products will meet your expectations or exactly match images shown.
All product descriptions, pricing, and availability are subject to change at any time without notice. We reserve the right to discontinue any product or limit quantities.
Pet Use Disclaimer:
Our products are intended for general pet use only and should be used responsibly and under supervision. Supaw Market does not provide veterinary, medical, or professional advice. Always consult a qualified veterinarian for health-related concerns.
SECTION 3 – ORDERS
Placing an order constitutes an offer to purchase. Supaw Market reserves the right to accept or decline any order at its discretion.
Orders are not accepted until payment has been successfully processed and confirmed. Once accepted, orders may not be canceled or modified, except where required by applicable law.
If an order is modified or canceled, we will attempt to notify you using the contact information provided at checkout.
Returns and refunds are governed solely by our Returns & Refunds Policy.
Purchases are for personal or household use only and not for resale, redistribution, or export.
SECTION 4 – PRICES AND BILLING
Prices are subject to change without notice. The price charged will be the price displayed at the time of order confirmation.
Prices do not include taxes, shipping fees, customs duties, or import fees unless stated otherwise.
You agree to provide accurate payment information and authorize Supaw Market to charge your selected payment method for all applicable charges.
Supaw Market is not currently registered for VAT in the United Arab Emirates. Prices displayed do not include VAT.
SECTION 5 – SHIPPING AND DELIVERY
Shipping times are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier delays, or events beyond our control.
Once products are handed over to the shipping carrier, the risk of loss passes to you.
This does not affect any statutory consumer rights you may have under applicable law.
SECTION 6 – INTELLECTUAL PROPERTY
All content available on the Services, including text, graphics, images, logos, designs, videos, and software, is owned by Supaw Market or its licensors and is protected by intellectual property laws.
You may not reproduce, distribute, modify, publish, transmit, or exploit any part of the Services without prior written consent.
“Supaw Market” and all related names, logos, and slogans are trademarks of Supaw Market.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools “as is” and “as available” without warranties of any kind. We are not responsible for any issues arising from your use of optional third-party tools.
SECTION 8 – THIRD-PARTY LINKS
Our Services may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of third-party sites. Accessing third-party links is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Supaw Market is powered by Shopify; however, all sales are made directly between you and Supaw Market.
Shopify is not responsible for any aspect of transactions between you and Supaw Market. You expressly release Shopify from any claims related to purchases made through our store.
SECTION 10 – PRIVACY POLICY
Your use of the Services is subject to our Privacy Policy. Shopify may also collect and process personal data as part of providing the Services.
SECTION 11 – FEEDBACK
By submitting reviews, feedback, or suggestions, you grant Supaw Market a perpetual, worldwide, royalty-free, irrevocable license to use, reproduce, modify, publish, and display such content for any lawful purpose.
SECTION 12 – ERRORS AND OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions and to cancel or refuse orders if any information on the Services is inaccurate at any time without prior notice.
SECTION 13 – PROHIBITED USES
You may not use the Services for any unlawful, abusive, fraudulent, malicious, or harmful purpose, or in violation of any applicable laws or third-party rights.
We reserve the right to suspend or terminate access for violations of these Terms.
SECTION 14 – TERMINATION
We may terminate or suspend your access to the Services at any time without notice. Obligations and liabilities incurred prior to termination shall survive termination.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” and “as available” without warranties of any kind, express or implied, to the fullest extent permitted by law.
Some jurisdictions do not allow limitations on implied warranties, so certain limitations may not apply to you.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Supaw Market and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services or products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Supaw Market, Shopify, and their affiliates from any claims, damages, or expenses arising from your breach of these Terms or misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision of these Terms is deemed unenforceable, the remaining provisions shall remain in full force and effect.
SECTION 19 – WAIVER AND ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Supaw Market and supersede any prior agreements or understandings.
SECTION 20 – ASSIGNMENT
You may not assign these Terms without our prior written consent. Supaw Market may assign these Terms without restriction.
SECTION 21 – GOVERNING LAW
These Terms of Service and any disputes arising out of or related to them shall be governed by and construed in accordance with the laws of the United Arab Emirates.
You agree to submit to the exclusive jurisdiction of the courts of the United Arab Emirates.
SECTION 22 – HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 – CHANGES TO TERMS
We may update these Terms at any time by posting changes on our website. Continued use of the Services constitutes acceptance of the updated Terms.
SECTION 24 – CONTACT INFORMATION
Questions about these Terms should be sent to: