Shipping policy
🚚 Shipping Policy
Last updated: 9 January 2026
At Supaw Market, we’re committed to delivering your pet’s essentials as smoothly and efficiently as possible. Below you’ll find important information about our shipping process.
📦 Order Processing Time
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All orders are processed within 1–3 business days
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Orders are not shipped or delivered on weekends or public holidays
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During high-demand periods, processing times may be slightly longer
Once your order has been processed, you will receive a shipping confirmation email with tracking details where available.
🌍 Shipping Destinations
We currently ship worldwide, including but not limited to:
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United States
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Canada
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United Kingdom
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Europe
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Australia
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Middle East
If your country is not available at checkout, please contact us and we’ll do our best to assist.
⏱️ Estimated Shipping Times
Delivery times vary depending on your location and carrier availability:
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United States: 7–15 business days
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Canada, UK & Europe: 7–20 business days
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Australia: 10–20 business days
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Rest of the World: 10–25 business days
Please note: these are estimated delivery times, not guaranteed.
📍 Tracking Information
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Tracking information is provided for most orders
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Tracking updates may take 3–7 days to appear after shipment
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If tracking has not updated yet, this does not mean your order is delayed
💰 Shipping Costs
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Shipping costs are calculated at checkout
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From time to time, we may offer free shipping promotions on selected products or orders
🧾 Customs, Duties & Taxes
Supaw Market is not responsible for any customs fees, import duties, or taxes imposed by your country.
These charges are the responsibility of the customer and are not included in product prices or shipping fees unless stated otherwise.
❗ Delays & Delivery Issues
Shipping delays may occasionally occur due to factors beyond our control, including:
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Customs processing
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Carrier delays
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Weather conditions
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High order volumes
If your order has not arrived within 30 business days of shipment, please contact us so we can investigate and assist.
📬 Incorrect Address Disclaimer
Please ensure that all shipping details are entered correctly at checkout.
Supaw Market is not responsible for orders delivered to an incorrectly provided address. If an order is returned due to an incorrect address, additional shipping fees may apply.
📩 Contact Us
If you have any questions about shipping, please contact us at:
We’re always happy to help 🐾